Last updated: 11th September 2023
INFORMATION WE COLLECT
During your interactions with our website, products, and services, we may collect the following information about you: name, company name, email address, telephone number, credit card details (for payment processing), billing address, geographic location, IP address, survey responses, support queries, blog comments, and social media handles (together referred to as ‘Personal Data’).
Please note that our services are not directed towards individuals under the age of 18, and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a person under 18 has provided us with Personal Data, we will promptly delete that information. If you are a parent or guardian and believe that your child has provided us with Personal Data without your consent, please contact us.
You have the right to review, correct, update, or delete your Personal Data. You can do so by logging into your account and making the changes yourself or by contacting us directly.
HOW WE USE YOUR INFORMATION
Personally Identifiable Information: We use the information we collect to provide our services to you, including communicating with you, offering technical support, updating you on news and offers, sharing valuable content, measuring customer satisfaction, diagnosing issues, and personalising your website experience.
We will only send you marketing communications if you have requested or subscribed to them. You can opt out of these communications at any time by unsubscribing or contacting us, and your request will be promptly honoured.
Non-Personally Identifiable Information: We also use the information we collect in an aggregated and anonymised format to enhance our services. This includes administering our website, generating reports and analytics, advertising our products and services, identifying user trends, and fulfilling customer needs.
Any information you choose to make publicly available on our website, such as blog comments and testimonials, will be visible to others. Please be aware that even if you remove such information, copies may still exist in cached or archived pages on other websites or if others have saved the information.
STORAGE AND SECURITY OF YOUR INFORMATION
We employ reasonable measures to safeguard the confidentiality of your Personal Data while it is in our possession or control. All information we receive from you is stored securely and protected against unauthorized access. Credit card information is encrypted before transmission and is not stored on our servers.
To provide our services, we may transfer the information we collect about you, including Personal Data, to countries outside of Australia for storage and processing. We ensure that such transfers comply with privacy regulations and provide adequate data protection.
We retain your personal information for as long as necessary to deliver our services, meet legal requirements, resolve disputes, and enforce agreements. In the event of a security breach compromising your Personal Data, we will promptly notify you as required by applicable law.
COOKIES AND PIXELS
Cookies are small files that your web browser stores to collect information about your browsing behavior. They help tailor website configurations to your preferences but do not access personal information (e.g., name, address, email). Most web browsers accept cookies by default, but you can change your settings to reject them, potentially limiting your website experience.
SHARING YOUR INFORMATION WITH THIRD PARTIES
We do not sell or trade Personal Data or customer information. Your Personal Data is shared with third-party suppliers only when necessary by law, for purchased goods or services, for payment processing, or to protect our legal rights.
We may disclose certain information, including Personal Data, in response to legal requirements such as laws, regulations, court orders, subpoenas, warrants, or law enforcement requests. We may also use Personal Data to protect our rights, property, or the safety of Mystery Craters, our customers, or third parties.
In the event of a change of control in our business (e.g., merger, sale, asset transfer), customer information, including your Personal Data, may be transferred to a purchaser under a confidentiality agreement. We will only disclose your information in good faith and in compliance with the above circumstances.
LINKS TO OTHER WEBSITES
You can update your information at any time by emailing us in writing. We protect all customer data received with secure server software, which encrypts the data before transmitting it to us. Additionally, we secure all customer data to prevent unauthorized access or use. We do not store credit card information on our servers.
STORAGE AND SECURITY OF YOUR INFORMATION
We collect and store information you provide on our website or through other means. This information may include basic contact details such as your name, phone number, address, and email address. We use this data to send information, process product orders, and provide customer support.
We may also use personal information for direct marketing, updates on our website, and newsletters, but only if you’ve subscribed or registered for such communications. If you wish to stop receiving this information, you can unsubscribe at any time, and we’ll promptly process your request.
We do not use individual profiles or company details for any other purposes. We only share your data with third-party providers when required by law, for goods or services you’ve purchased, or to protect our rights.
We take steps to ensure the security, integrity, and privacy of personal information submitted through our website. We regularly update our security measures in line with current technologies.
Our website may contain links to other websites for your convenience. These links are provided for your convenience and do not imply sponsorship, endorsement, or approval of those websites. We are not responsible for the privacy practices of other sites. We encourage you to read the privacy policies of any website collecting personally identifiable information.